Customer’s Threats Go Sour
This woman had kept her receipt for 11 years. She tried to return an empty tin that once had yarn in it and pickles (they were, sadly, still in the jar.) I told her absolutely not, please leave with your health hazard jar of pickles. She insisted that no matter what the receipt or SKU number said, she bought these items yesterday (I had been there all day) and that if she was refused, she would call my manager because she knew HER on a first-name basis.
“By all means.”
So she got out her phone, spoke loudly about the rude, fat, ugly man who wouldn’t take her return, then said “oh you want me to tell him he’s fired if he doesn’t take them? Okay. Thanks, hon.” She turns to me, smug, and shoves the receipt at me.
“Funny,” I said. “You said you were going to call the store manager. And yet my phone didn’t ring.”
She looked absolutely horrified and said she called our head of HR.
“Also male, and I can call him if you like.”
She meant regional manager.
“Also male, I can give you his number if you like.”
She picked up the jar of pickles as if to throw them, and then my coworker quite calmly snatched them from her hand and threw them out outside.