The Subway Rebellion
I used to work at a few Subways. Thing is, the owner inherited them when she already had a busy and lucrative career elsewhere. She mainly held on to them to employ immigrant family members, I think. One time, she was in the back when she heard me interact with an angry customer. Afterwards, she came out and said, “You know you don’t have to take sh*t like that. I trust you, you can use your judgment and just toss anybody out who talks to you like that.”
After that, I wouldn’t take any sh*t from anybody. The slightest hint of backtalk to your Sandwich Artist, and you were out on your a**, still hungry. It was so much fun.
“Let me speak to your manager.”
“No. Get out.”
“I’m going to call and complain.”
“OoOoOoOoOh I’m terrified. Go nuts, but you can’t call from in here, because you’re trespassing now.”
The sheer indignance of an entitled customer, when you don’t bow and scrape before them, is really something to behold.