2. Having a Picnic
I had an employee at a shoe store in a mall who had a few issues but the one we were working on the most, and for which she had been written up, was that her family kept coming to visit her at work. Her children would climb all over the fixtures and she and her husband would ignore them. She would always greet a customer who would walk in but then she’d go right back to talking to her husband. She didn’t attempt to sell them shoes (her job) and they wouldn’t interrupt her to ask for help. So she gets a final written warning and I try to explain to her how her actions are hurting sales, etc. We make a rule that her family can’t be in the store, but she can visit them in the mall during her 15-minute breaks. She apologizes and I think I’ve gotten through to her. But one day I’m at home and I get a call from another employee to tell me that not only is her family in the store, but they’d spread out a blanket on the sales floor and were having a picnic.