20. Handhold Him
I had a kid who worked the front counter of my shop who was perhaps the densest motherf*ck*r I have ever seen. I had to speak to him several times because his default position was to stand behind the register and stare into space. Even when there were customers waiting to order.
One day, while opening, I asked him to go over the opening checklist and make sure everything was done.
I went about my business, but 5 minutes later I look over at him and he’s still staring at the checklist. He looks up at me, nods and says “Looks good to me!”
When I asked if he was sure everything was done, he pointed to the list and showed me where things were checked off.
I sat and explained to him that those check marks had been made weeks before, and didn’t mean those tasks had been completed today. I had to handhold him through the whole list.
Later on that day, I asked him to check on the drink cooler to make sure it was stocked. He literally leaned out from the counter, looked at the cooler, then back at me and nodded. “Looks good!”