15. Excuse Me?
Fresh out of college I worked in a call center for a mutual fund company. The job wasn’t terribly hard, just placed trades all day and occasionally had to deal with a jerk here and there.
An older guy who sat around the corner from me was kind of sad looking and hated being there. He would put customers on mute and curse under his breath from time to time.
Well, one day he had an older lady call in to place a trade to cash and she wasn’t very pleasant. He hit his mute button but the phone didn’t mute, he proceeded to call her an old nasty b*tch who will die alone until she interrupted him and said “excuse me?”. To the old guy’s surprise, he asked her what she was talking about and said she was hearing things.
She hung up and the call got escalated; his boss pulled the call and pulled him aside. He was told to just be honest and he wouldn’t be fired. Instead of coming clean, he kept denying it and the call was played back to him. Security walked him out right from the conference room. I’ll never forget a Cesar salad sitting on his desk for the last 5 hours of the day. Rumor has it they put the salad in his box of belongings and mailed it to his home address but I like to think it’s still sitting on that desk as a reminder.