13. The Liar and the Payment
I work in retail for a major phone company. One customer got extremely mad at me, calling me a liar, telling me he would call my head office and get me fired, etc, because he wanted to pay his bill and I told him “sorry, our systems are down right now, so we can’t take bill payments”. We had only been open for 10 minutes, I initially told him we could take the payment before I saw the email stating that we couldn’t, so I had to apologise and say actually I can’t take your payment because our systems are down. Straight away, he’s saying “You’re a liar. You’re lying. Show me that your systems aren’t working”. I’m like…… Why would I lie to you about this, of all things? What do I have to gain by NOT accepting your bill payment? Literally nothing. Eventually, I show him the email and he says “That’s all you had to show me! you’re a horrible salesperson. You’re so rude. I should call your head office and get you fired. I’ve gotten people fired before”. All I could come up with without completely losing my sh*t/laughing in his face was “Alright, good luck with that”.