In-Flight Insanity: Insider Stories From Pilots And Flight Attendants

CR Staff - JU - May 11, 2023

A Rude Awakening

I guess the thing that actually sticks out most was the French Canadian woman incident. She was asleep during the descent into YUL and had her seat reclined, so I had to wake her up and politely ask her to put her seat up because we were below 10,000 feet. She starts yelling something in French and demands my name, which I give to her. And then tells me how horrible my customer service is. I apologized profusely, but she continued to talk over me and tell me that my JOB was to serve her. I apologized again and reminded her that the safety of my passengers was my number one priority, and as per federal regulation, I needed to make sure her seat was in the upright position so that in the event of an emergency the passenger behind her could get out. She then turned her phone on to put my information in and I asked her to turn it off, which made her even more mad. She started yelling in French and then called me a piece of stupid American trash in English, and then said she was going to write the airline about how horrible I was.

I had to put a smile on my face and wish each passenger to have a great day, but as soon as the last person got off I started bawling my eyes out.

reddituser

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The Miracle In The Air

My aunt has been a FA for 35 years. She works on a flight from a country in South America to Miami. An hour in, a 16yo is screaming from abdominal pain. They call for a doctor to help, and a general practitioner comes forward. Ten minutes later, the doctor is asking them to clear out the first class section so he can deal with her having a miscarriage. My aunt makes a more specific call for help, and an ObGyn comes forth and takes over. The girl doesn’t quite miscarry – she delivers a baby, around 22 weeks old. Even the doctors hardly know what to do, so my aunt once again turns to the passengers. Up come two neo-natal ICU nurses. They keep the infant alive for several hours until the plane lands in San Juan, where the full medical team, the mother, and the baby de-plane, and the flight continues to Miami. Sadly, my aunt learned that the baby lived only two days, but she still feels blessed to have been able to give the baby every chance to make it, thanks to the incredible array of passengers on board that day.

PatFlynnEire

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