In-Flight Insanity: Insider Stories From Pilots And Flight Attendants

Brake, Brake, Go Away

I was asked this question by a passenger while I was experiencing a problem with the rudder/brake pedals in the plane I was flying. He basically asked what was the most urgent situation was I had encountered while in flight. Little did he know that it was happening in real-time at that moment.

I called the tower of my destination airport to report my position and request a landing. As I’m going through my checklist I positioned my feet on the rudder pedals to have the authority of the toe brakes to slow the aircraft after landing. As I moved my foot on the right pedal it sort of flopped forward.

I narrated the problem to my passenger as I “acted out” the physical inspection to try to solve the problem. I reached down with my hand and flipped the pedal back up so that it was at least in the right position. Apparently, the linkage for the right brake had become disconnected. I knew that if I put the plane on the numbers I had almost 5000 feet to roll out and clear the runway for the next aircraft.

I made an uneventful landing and just rolled and rolled with a light left brake and some counter-steering to keep the plane under control while it naturally slowed. The controller asked me to expedite clearing the runway and I replied that I would but I still rolled until I could just steer naturally off the runway.

The passenger had no idea that I was encountering my first significant mechanical failure. I was just over 100 hours of flight time and working at a flight school as a dispatcher and front office person on Sundays. My passenger was someone that one of our clients had dropped off at another airport and was unable to pick him up. I told the guy I’d come to get him after my shift if he’d cover half the rate of the plane of my choice. I was extremely familiar with the aircraft I chose but a cotter key failed and allowed the brake linkage to disconnect.

Everyone lived.

When Turbulence Gets Real

I was a flight attendant for regional airlines and worked onboard Embraer 145s. For those of you unfamiliar they’re fairly small and cramped. My jumpseat was against the wall separating the flight deck so I could often hear things happening in there, most commonly audible warnings from the plane. I eventually learned to not be too concerned when I hear things like GLIDESLOPE GLIDESLOPE! and WIND SHEER.

So one night it’s pretty late and we’re flying from Denver to Durango. It’s usually a bit turbulent because of the mountains and wasn’t uncommon for us to be warned ahead of time. This time I had been told to get up under no circumstances, strap in and enjoy the ride. 15 minutes into the flight its pitch black because I have the lights off, it’s so turbulent I’m convinced we are going to bounce into a mountain and I start hearing alerts from the flight deck. At one point there was a rapid series of dings and then it felt like we were sideways and dropped 1000 feet. People were screaming and crying and honestly, that is the only moment of my career where I thought “This is how I die”.

We eventually land safely and everyone is shaken, including the pilots. Turns out we were getting bounced around so much it had kicked the autopilot off and it wouldn’t reengage. It also knocked the APU around enough that it was f*cked and had to be replaced. We spent an hour at the airport logging all of the maintenance issues.

reddituser

A Note of Comfort

My mom was working and it was service time (pushing the cart, handing out drinks, maybe food) when she came upon an old couple. The woman was awake with a look of absolute shock and sadness on her face. The man next to her, her husband, appeared to be sleeping. My mom said that neither one of them said a word, just exchanging knowing glances. My mom gave her water and a note that said, “We’re in the back if you need anything.” and moved to the next row. Once they landed and everyone deplaned, the woman broke down and they got EMS in to take his body out.

A Flight Attendant’s Nightmare

During boarding I had a guest complain to me that her family of 4 was not seated together. This happens very often, especially when families book tickets separately. No stress, I told them to take the designated (separate) seats and after boarding was complete I would come and find them and rearrange the seating so they were together as I knew we had many spare seats available. Fast forward to boarding complete and I see the family of 4 sitting together. The son is on the aisle seat, and the Mum, Dad, and daughter are across the aisle in the row of 3 seats. I smile and say I’m glad they were able to sort out that they can all sit together at which point the Mum goes off. ‘No, I need 4 seats together- one of us can’t be across the aisle.’ Here’s the kicker though, we were on a 787 aircraft where the configuration is 3 seats/ 3 seats/ 3 seats. After much confusion, I realise Mum wanted us to magically create a row of 4 seats for her family. At this point, they are causing drama and ground staff gets called on board. They wanted us to somehow UNBOLT and MOVE a seat and create a row of 4. Don’t even get me started. Eventually, after about 25 minutes of delay, they offloaded themselves from the flight saying they couldn’t believe we would split up a family. Still the most unbelievable day in my flying career.

hannahkemsley

A Rude Awakening

I guess the thing that actually sticks out most was the French Canadian woman incident. She was asleep during the descent into YUL and had her seat reclined, so I had to wake her up and politely ask her to put her seat up because we were below 10,000 feet. She starts yelling something in French and demands my name, which I give to her. And then tells me how horrible my customer service is. I apologized profusely, but she continued to talk over me and tell me that my JOB was to serve her. I apologized again and reminded her that the safety of my passengers was my number one priority, and as per federal regulation, I needed to make sure her seat was in the upright position so that in the event of an emergency the passenger behind her could get out. She then turned her phone on to put my information in and I asked her to turn it off, which made her even more mad. She started yelling in French and then called me a piece of stupid American trash in English, and then said she was going to write the airline about how horrible I was.

I had to put a smile on my face and wish each passenger to have a great day, but as soon as the last person got off I started bawling my eyes out.

reddituser

The Miracle In The Air

My aunt has been a FA for 35 years. She works on a flight from a country in South America to Miami. An hour in, a 16yo is screaming from abdominal pain. They call for a doctor to help, and a general practitioner comes forward. Ten minutes later, the doctor is asking them to clear out the first class section so he can deal with her having a miscarriage. My aunt makes a more specific call for help, and an ObGyn comes forth and takes over. The girl doesn’t quite miscarry – she delivers a baby, around 22 weeks old. Even the doctors hardly know what to do, so my aunt once again turns to the passengers. Up come two neo-natal ICU nurses. They keep the infant alive for several hours until the plane lands in San Juan, where the full medical team, the mother, and the baby de-plane, and the flight continues to Miami. Sadly, my aunt learned that the baby lived only two days, but she still feels blessed to have been able to give the baby every chance to make it, thanks to the incredible array of passengers on board that day.