20. “That’s Not My Fault”
In Myrtle Beach. My wife wanted to eat at a restaurant that had seating in view of the beach. Found a neat place that was packed. Good sign. We had our ten-year-old daughter and our one-year-old son. Waited an hour and a half to get chicken wings and french fries while people all around us continues to get food. I had to ask the waitress several times about the status of our order. An hour after ordering she comes back and says she forgot what our order was. My son was hungry, restless and fussing nonstop at this point. I tell her we can just forget the food and go eat somewhere else. She apologized and begged to make it right. We allowed her to take another order. Thirty minutes later still no food. The waitress tells us the manager said that ‘they have waited this long they can just wait longer’ I was fuming at this point. Ten minutes later the manager brings the food out and sets it on the table. She asks If everything was alright. I told her it took too long she said “that’s not my fault”. I didn’t even eat. I was flabbergasted at the service.
We had ordered an appetizer before the meal. When the waitress brings the check out I tell her she can eat this meal. She says the manager is refusing to take off anything. Then she said she can take off the milk she brought for my son. My daughter points out she never brought any milk. I storm into the restaurant and demand that the bill be cut in half. The manager said I was trying to get a free meal. I showed her a receipt from a restaurant we ate at the night before for 120.00. She told me to pay and leave.
I immediately got on Facebook and TripAdvisor and relayed my experience. The first thing the next morning the owner calls me at 8 am. He is apologizing profusely and refunded my entire bill. He offers for me to come back and get a free meal and hats and shirts and everything. I told him that I wouldn’t be back but I did take down the scathing reviews.