1. The Silverware
I don’t know if this was the worst, but it sprang to mind.
We were in a restaurant we’ve gone to sporadically over the years. It’s usually reasonably good.
We’re seated and our drink order is taken. I mention to the waitress that there’s no silverware on the table, and she says “Oh, no problem, I’ll be right back”. She shows back up 10 minutes later to take our dinner order. We order, and I again mention the lack of silverware. “Oh, right, hang on”.
We don’t see her again for 30 minutes. Drinks are empty, no silverware, nothing. Can’t even find her in the restaurant.
After 30 minutes, she shows up again with our meals, both pasta dishes. She sets them down, and I again mention that we have no silverware, and can’t eat our dinner. “Oh, I’m so sorry, hang on”.
She disappears again. There’s something horrible about being very hungry and staring at your meal while being unable to eat it. Your stomach’s rumbling, you’re salivating, and you’re so d*mn ready to dig in… but you can’t.
After staring at our dinner for at least five minutes, I get up, go to the setup table and grab two full sets of silverware and napkins, and return to the table. We eat, and the waitress is MIA.
Twenty minutes after we’ve finished our meals, still no waitress. I get up and ask to see the manager. I tell her what happened and she accuses me of trying to steal the silverware. Blew my mind.
Suffice it to say, we’ve never gone back and have dissuaded lots of people from eating there.