Customers Share the Most Unforgettable Bad Dining Experiences of their Lives

11. All Got Up and Left

I went to some little independent restaurant a few years ago with a good friend of mine and his family. He has a 14-year-old son with Down’s Syndrome. He was quiet and polite the whole time, but before our meals came one of the waitstaff came over and said that he had received a lot of complaints from other guests about us having a “retard” with us and that we were welcome to stay as long as the kid waited outside or in the car or something. He said it right in front of the kid no less, and this was after the kid made his own meal order speaking in English to that same waiter.

We all got up and left right at that moment, that restaurant had only been open for a few months at that point, but it closed down shortly thereafter, I like to think that the complaints every one of us filed with the BBB had something to do with that.

MeEvilBob

12. Uh, Wings?

Denny’s. We were picking someone up at the airport late and they were hungry. Carrow’s was closed. I waited too long to eat so anything would work.

We ordered a starter of chicken strips, definitely chicken strips. The server brought out a plate of hot wings. He asked, “Those look good, what are those?” ” Uh, Wings” We are confused at this point.

Our order comes up. Everyone gets food but me. The server comes back to see how things are. I ask where my food is and then he goes back to the kitchen to see. Comes back out.

“The chef is being a d*ck.”

“Sooo.. is my food coming?”

“No.”

angryviking

13. The Coupon

For my gf and I’s anniversary, we used a restaurant coupon (good for $100) that I had won at a charity auction from a Christian cultural heritage group thing that a friend was helping run. We ordered about $150 of food (drinks, appetizers, entree and dessert) and were getting great service. I had called ahead saying I had a coupon and they said it was all good.

When it was time to pay, I presented the coupon with my card to the waitress. She took it and disappeared.

Five minutes later she and the owner came out to our table and said the coupon was fake and they had never issued it before. I was accused of fraud, and she was about to phone the police. We spent over an hour and a half trying to reach the organizers of the auction, called up my friend who was off on vacation on the east coast (so it was like 1 AM for her when we called) and tried to get it settled.

Eventually, I just paid for the meal in full with my card, and we left. I sent out e-mails to the hosts of the sponsors and never got a response. Tried a few more times and was still ignored. My friend offered to personally reimburse me (I had only gone on their invitation, and I had donated a LOT during the event) for the dinner but I declined as it wasn’t necessarily their fault.

14. She Lost It

There’s a sushi restaurant at a certain major train station in Japan which I’ve been to at least 50 times. Two of those times I’ve seen a cockroach running across the counter. That’s not good, but not as shocking as it might sound, as the front door opens right onto the street, and anyone who’s lived in Japan knows, even the most meticulously clean environment can get a cockroach wandering in from time to time.

On the occasion in question, I spotted the little guy running towards me, about a metre away. Nobody else seemed to see him. I grabbed an empty tea cup and dropped it over him like a cage. I’m not the type of person to make a scene; I finished my sushi and asked for the bill. The waitress brought it to me while carrying a tray of miso soups. I whispered to her, “watch out, there’s a small cockroach under that teacup” and indicated the one I was talking about. She apologized profusely and I started to leave. What she did next is a bit hard to understand. She didn’t serve the miso soups that were on their way somewhere. She didn’t clear my plates. She didn’t call anyone for help. She went straight to the cup. She clearly understood my Japanese because she stood way back from it and tapped it a couple of times while wincing. Then she picked up the cup. The bug happily scampered out.

She lost it. Miso soup everywhere (mostly on the wall, but some on her, probably some droplets on some customers), pointing at the bug and screaming/crying. Everyone in the restaurant stood up to look at whatever she was pointing at. Then she looked back at me. Everyone in the restaurant looked at me.

Really? Do you think I brought the cockroach in my pocket or something?

What did she think was going to happen when she lifted up the cup? Why did she lift the cup if she’s scared of cockroaches? Should I have been more explicit in explaining that the cockroach was still alive?

I got out and didn’t go back for about 2 years.

reddituser

15. She Did it Again

I had a sick waitress sneeze on my burger at Applebee’s. After ordering a new one, she did it again and responded “You’re gonna have to eat this one, ’cause I’m not getting you another.” When I left I saw her do this to another group at a booth.

alphachurch

16. She Completely Forgot

Last week I went to a cheap little sushi place and ordered two rolls to go (I do this weekly). The waitress was pleasant but after about 30 minutes of waiting (it usually only takes 15), I asked her if my sushi was almost ready. She became huffy and told me I’ll get it when I get it. Then I started noticing people who came in after me were receiving their sushi so I asked her again. After about 50 minutes I told her my meter was running out and I’d like a refund and she told me she had no clue how to do that but gave me 4 quarters to pay the meter. I told her I wanted to speak to a manager and she told me that he wouldn’t be in for over a week. After sitting and waiting for an hour and a half she told me she completely forgot to put my order in.

17. 3-page Letter

I was at a Texas Road House, we sat down, and didn’t even see a server for about 15 minutes, when we finally saw one, she walked over, looked at us, and said “I’ll get your drinks in a minute”, as if she had already asked us, then came back with 2 margaritas. When we told her we hadn’t even ordered anything yet, she rolled her eyes, said we were ridiculous and walked away. We asked for a Manager, who was an 18-year-old, who walked over and told us not to harass their servers, so we walked out whilst the manager yelled at us for not paying for the margaritas we never ordered. My girlfriend had written a 3-page letter in greater detail than this about the entire experience and sent it to their corporate offices. The next day she had a voicemail from the franchisee owner of that restaurant, stating she shouldn’t be contacting corporate with service issues at their restaurant, and when she finally got him on the phone after 2 weeks of attempting, he told her she shouldn’t be saying things that didn’t happen, and offered her a $5 coupon for our next meal, without an apology which is what she was really after, to which she then promptly wrote another letter to their corporate offices about how rude he was. After all of that, no one we know has seen any of those employees at that Texas Roadhouse ever again, but we’ve never gone back.

Dangle76

18. More Attention to Him

I took my husband (then boyfriend) out to dinner one night, my treat. When we sat down, the waitress was overly friendly with him, touching his shoulder, asking him what he wanted to order before me, and giggling at everything he said. At the beginning of the evening, I gave her the benefit of the doubt. I was a server at the time at a different establishment and had seen my coworkers flirt with customers. I figured she probably thought he was paying and assumed she’d get a big tip if she paid more attention to him.

The experience was awful for me but fantastic for my husband. His food came exactly as he ordered it, his glass was always full, and anything he needed, she immediately went to retrieve from the kitchen. All the while I sat there with an order that was made wrong, my glass empty, and my request for ranch dressing forgotten. This goes without saying that I asked her every time she came to our table for whatever I needed, only for her to neglect to fix or bring anything. Not only that, but who flirts with someone who is clearly on a date?

I made sure that I kept eye contact with her as I handed her the bill and the exact amount in cash. Her face fell when she realized she had been flirting with the wrong person throughout our meal.

Chicken_Pen

19. Pick Them Off

Was in an Italian restaurant, and waited 20 minutes before we were acknowledged, the owner finally came over and took our order, and we order a few starters and our mains, 40 minutes later no food, the owner comes out and gives us a bottle of wine and says it will be just a minute, 30 minutes later our mains arrive no starters, my pizza has mushrooms on and I’d asked for no mushrooms as I have a weird reaction with them. The owner says “it’s just a few, pick them off” and walks off!!

We were speechless.

wrong_turns

20. “That’s Not My Fault”

In Myrtle Beach. My wife wanted to eat at a restaurant that had seating in view of the beach. Found a neat place that was packed. Good sign. We had our ten-year-old daughter and our one-year-old son. Waited an hour and a half to get chicken wings and french fries while people all around us continues to get food. I had to ask the waitress several times about the status of our order. An hour after ordering she comes back and says she forgot what our order was. My son was hungry, restless and fussing nonstop at this point. I tell her we can just forget the food and go eat somewhere else. She apologized and begged to make it right. We allowed her to take another order. Thirty minutes later still no food. The waitress tells us the manager said that ‘they have waited this long they can just wait longer’ I was fuming at this point. Ten minutes later the manager brings the food out and sets it on the table. She asks If everything was alright. I told her it took too long she said “that’s not my fault”. I didn’t even eat. I was flabbergasted at the service.

We had ordered an appetizer before the meal. When the waitress brings the check out I tell her she can eat this meal. She says the manager is refusing to take off anything. Then she said she can take off the milk she brought for my son. My daughter points out she never brought any milk. I storm into the restaurant and demand that the bill be cut in half. The manager said I was trying to get a free meal. I showed her a receipt from a restaurant we ate at the night before for 120.00. She told me to pay and leave.

I immediately got on Facebook and TripAdvisor and relayed my experience. The first thing the next morning the owner calls me at 8 am. He is apologizing profusely and refunded my entire bill. He offers for me to come back and get a free meal and hats and shirts and everything. I told him that I wouldn’t be back but I did take down the scathing reviews.

21. Wide-Eyed and Shocked

When I was about 5-7 years old (can’t quite remember), me, my mother, my two older brothers, and my brother’s friend went into an Outback Steakhouse. Everything was fine, we got our meals, and we dug in. However, my mother had gotten the steak, and a tough one at that. Out of nowhere, she stood up and began to flail around, grabbing at her neck. She was choking on a hunk of meat and being my young self, I had NO idea what to do. I began to cry, and my brothers began to cry out as well, and I remember my brother’s friend’s expression being of dazed, desperate confusion.

Everyone in the restaurant merely stared at the spectacle like it was some kind of circus act. The 30-something hostess by the desk watched wide-eyed before ACTUALLY walking back towards the kitchen. Two adults in both pointed, doing nothing except watching as my young self watched my mother choking.

Thankfully, my older brother got up from his booth, got behind her, and pressed her stomach with his arms. The piece shot out of her mouth, and my mother was okay. If it weren’t for my 12-year-old-something brother, she would probably have to be carried off to the ER, or even worse.

The memory is very easy to remember in my mind. Seeing waiters and waitresses staring, dazed and confused, wide-eyed and shocked, but never acting. My mother then asked to see the manager, and we got out meals for free. My brother’s friend lightened up the moment, making a joke about how the steak was ‘to die for’. We’ve never gone to that restaurant again.

reddituser

22. Burget Patty Paper

23. Close Together

24. Silently Staring and Standing

Went to a diner for dinner with my wife. We’re seated and the waitress hands us our menus and proceeds to stand there, silently, while holding her pen to her notepad. My wife and I are exchanging looks but not saying anything.

It’s awkward.

After about 30 seconds I say to her, “We’re going to need a few minutes to decide.” To which she replies, “Ok.” And doesn’t move. She waited there a solid 5 minutes, silently staring, waiting for us to decide what we wanted for dinner.

Fast forward to bringing our meals out. She places our dishes in front of us and, once again, proceeds to stand there silently. I ask her “Is there something else?” to which she replies “How is your food?”. B*tch, I haven’t even taken a bite. But really I say “I don’t know, I haven’t tried it yet.” She waited there until we each tried our food and confirmed that everything was, in fact, all right.

The food was actually pretty good. Super awkward though.

TheUrbanMarmot

25. Terrible Grin

26. That’s not Icing

I dated a girl who worked at a local sit-down restaurant in the area. Her best friend was a waitress there as well. The girl and I had a nasty split after about a year or so and I thought everything was fine. One day a couple of months later my family and I go back to that restaurant.

Our waitress is my ex’s best friend. We recognize each other, exchange pleasantries and go about ordering our food. Everything seems fine, but the girl just did a poor job of waiting at the table. She rarely checked on the table, never filled drinks, and some food came out wrong, all in all, a pretty rough night. But then came dessert. We ordered a bag of doughnuts that come with cream on the side to dip them in. The doughnuts arrived, but with no cream.

We asked for the cream and she brought it out. My sister took a doughnut, dipped it in and took a bite, and burst into tears. My mom, wondering why, did the same and almost threw up. Of course, I tried it next.

What should have been vanilla icing tasted more like spoiled mayonnaise, ranch and paprika mixed into a paste. It was horrendous. Needless to say, when the manager passed by our table and asked how our meal was we held no punches. The manager even tried it and his exact words, with a puzzled look on his face, were “You’re right, that’s not icing.” He had a word with that server after, and while I didn’t want anyone fired, I think that’s what ended up happening.

27. Everyone Stopped

I went to eat at a small restaurant in town. It was one of those where you could see in the kitchen. The owner started yelling at the chef. The argument got more and more heated until everyone stopped eating and was watching it. Then the chef punches the owner, I mean clocks him hard in the face. They yell some more, then GO BACK TO WORK as if nothing happened. It was so surreal.

28. Took a Drink

My worst experience was at a chain in Charleston called “T-Bonez”.

I was with my aunt, her boyfriend, and a couple of friends from theirs. The waitress had a few tables but nothing that appeared overly busy. We were seated for 15 minutes before she even introduced herself. When she did we had already looked at the menu and, after giving our drink requests (2 sweet teas and Cokes), said we’d like to go ahead and order. She said, “Wait on that I’m a bit busy.” That seemed odd but whatever.

After another 10 minutes, she brings our drinks and takes our order. I don’t remember what the rest of the table ordered but I asked for some chicken, veggies, and mashed potatoes. Our friends who ordered the sweet tea took a drink and found it to be regular tea. They flagged the waitress and asked for her to bring sweet tea because that’s what they wanted. She insisted that she brought sweet tea; our friends disagreed. The waitress then picked up one of their glasses, took a drink, then slammed the cup down and said, “Tastes sweet to me.” She walked off without fixing the drinks.

When we got our orders there was something wrong with everyone’s plate except mine. I got a beautifully cooked piece of fish, crispy fries, and coleslaw…except for the fact that I ordered chicken, veggies, and mashed potatoes, it was a great meal. At this point, we didn’t feel like dealing with the waitress anymore except that I told her she put in the incorrect order which she then said she got the orders right I just didn’t remember what I wanted.

We didn’t see her at our table again that night. A different server brought our check. I certainly made a complaint to the management that night and left the tip she earned.

29. Conversation Ensues

I went to a restaurant that just opened its doors and ordered a razzmatazz martini. It tasted like cough syrup. It was awfullll. I thought I might have been exaggerating so I asked my friends to try it and they agreed it was terrible. I told the waiter (the drink was still 95% full). Instead of taking it back and saying I will get you a new drink, the waiter went to get the manager. This was the first time I have ever sent a drink (or food) back. I worked in restaurants for many years and didn’t want to be that customer. However, this drink was terrible and I was not about to shell out $13 for it. Getting a free drink was not my mission, I just simply wanted a new one (that I fully expected to pay for). The manager walks up and conversation ensues:

Manager: Just curious why did you not like the drink? Me: Well, it tasted like cough syrup. Manager: Like cough syrup? Me: yes. Manager: I’m just curious, why would it taste like that? Me: I honestly have no idea. Had I known it would taste like that, I definitely wouldn’t have ordered it. (conversation continues back and for like this for 2 minutes…skip ahead). Manager: I’m just wondering have you ever had raspberry liqueur? Me: Yes, I have. Manager: Well, do you like it? Me: Yes, that is why I ordered a drink with it. Manager: Well, I am just trying to figure out why you don’t like the drink. Me: Because it didn’t taste good. I liked the sugar on the rim. Manager: Sooooo you have had raspberry liqueur? Me: Yes. Manager: Well, so what have you had exactly that has had raspberry liqueur in it? (So I start to explain some of the martinis at the restaurant I worked at in college and my favorite shot that has it). Manager: So how long have you been drinking? Me: Tonight? Manager: No. In general. Me: For a while now. Manager: Well, like how long? Me: Well, legally or before that? Manager: In bars. Me: Well, Like I said. Legally? or before that? Manager: Legally, I guess. Me: Two years. Manager: Well.

I would continue the conversation but it is pissing me off just thinking about it again. Not to mention, you get the point. (I wrote an old blog post about it right after it happened). Lady was a bitch, the waiter eventually brought me a different drink and then they charged me for the drink I sent back that was FULL. My table of friends refused to let me pay for that drink so they called over our waiter and asked for another manager or the owner. The new manager came out and apologized for the whole thing and said they sent the other girl home because she was in a “bad mood.” So dumb. We went the week the restaurant opened and within three months it was closed for good.

30. A Mean Look

Late to the thread but the relevant story. When I was a little boy, around 3 or 4, my now stepdad took me out to eat chicken nuggets at McDonald’s. This was so my then-single mom could have a break. When my dad and I sit down I get ready to dig in and eat one nugget, and my dad tells me we have to go. I had a really bad attitude problem when I didn’t get my way as a child, but my dad told me we had to go, and we ended up leaving the food on the table.

Later my dad explained to me, when we sat down to eat three guys walked into McDonald’s and he recognized one of them. The one he recognized was giving him a mean look because this was a guy my dad, a police officer, had locked up a while ago. My dad wanted to leave because if he got into an altercation with them I’d be in danger. So we left and I found out why my dad sits where he can see entrances and exits to restaurants.