30. Email Was Sent
My mom asked to speak to the manager after her food took too long during lunch. He spoke to her and personally apologized plus a free meal etc. Then she went home and wrote an email to the address listed on their website, complaining again about the situation.
Then a year later I started working there, and one day, my mom had come in for lunch. Her order ticket had her full name on it on the kitchen line. Coincidentally, a friend from high school was working in the kitchen at the same time as me and recognized that we had the same last name. I confirmed that it was my mom’s order when the manager had a look so he could make fun of me for making my “mommie’s food” (regular kitchen banter). Then it hit him, my mom was “the polenta lady”.
Her email, as I had found out went straight to the owners, and they pinned it up on the line for a month. Then they gave the manager an ear beating for the incident.
My mom continued to come in regularly over the next year. Each time she ate lunch there, everyone on the line would start to proclaim loudly, “RootedOak’s mom’s here! Make sure her order is perfect or else she’ll write another email!”